Amway will form strategic alliance with TCS to reform its IT operations that will include latest transformations to the infrastructure

20-April-2020

Mumbai: Amway and Tata Consultancy services have formed the strategic alliance to reform the global operations of Multi-level marketing company. Amway is American multi-level marketing company that sells beauty, health and home care products.

The re-hauled model of Global operations will include capabilities of Cloud, AI and latest databases. These capabilities will enable self-healing capabilities, chatbots, self-help and improvement of its service desk mobile app. These features will improve Amway’s operational resilience and end user experience, said TCS in a statement.

“We see transforming our IT operations as key to accelerating growth and enhancing our end user experience. TCS impressed us with its domain knowledge of the retail and consumer goods industry, its partnership approach and flexible engagement model,” said Tom Meyer, Vice President, Global Infrastructure & Operations, Amway.

Surya Kant, Head of North America, UK and Europe, at TCS said “We are delighted to partner Amway in transforming their IT operations to be better aligned with business imperatives while reducing operating risks and improving end customer experiences.”