Bowes: An Exceptional Medicare Certified Agency
The winds of change are blowing in the United States. This has led to the rise of people with more transparency, and accountability in every industrial sector. However, it has not affected any sector like healthcare. Healthcare today remains at the forefront of battle between private companies, and demand for exceptional quality care. Issues in healthcare vary widely, including cost of care, quality of care, transparency in service, and many others. A company that is leading the charge with exceptional quality of service, transparency, and economical propositions is Bowes.
Bowes has a rich history of quality patient care. Thanks to its exceptional record of patient care, Bowes has received a 4 star rating from the center for medicare services. Every day at Bowes is a testimony to its long-held reputation as a quality care provider. The agency continues its journey regardless of daunting challenges it has faced including the recent pandemic. During the covid-19 pandemic, Bowes faced many challenges including the rampant misinformation about the crisis, while patients grappled with anxiety, fear, and the heart-breaking tragedy itself. The leadership at Bowes starting from the top with CEO Micheal Collura, took this challenge head-on, and set an example of what critical care is like during a global pandemic. The exceptional healthcare service during the pandemic is what earned the agency a near-perfect rating by the center for medicare services. According to Collura, “Bowes is more than a quality home health agency, it’s a symbol for what adversity, determination and struggle in a pandemic health care system can and should be.”
Bowes specialises in a variety of services including skilled in home care, in home therapy, home care programs, and senior resources. These programs remain at the forefront of America’s chronic burden of healthcare. As the American population ages, quality care becomes the need of the hour. Furthermore, the pandemic continues to worsen challenges in relation to the elderly population. Increasing number of senior patients seek treatment at Bowes because they remain a leading trusted name in healthcare. Today, the agency faces an uphill task of supporting, caring for, and educating a large population. This has led the agency to establish its own protocols, ahead of the nationwide vaccination drive. Furthermore, the healthcare agency worked on covid-positive patients from day 1, when the nation needed it the most. This earned the agency the title of the ’10 most trusted care provider in Home Care’. Mr. Collura notes, “We were trusted before the pandemic, and we need to live up to the promise long after the pandemic is over”.
A Responsible Act
When the covid-19 pandemic began to spread, many healthcare agencies treated it as an opportunity. Some turned away patients that needed care, and some were simply unable to deliver on the promise. At Bowes, the pandemic was first and foremost seen as a responsibility. The agency became a driving force of responsibility during the pandemic, with continuous improvement in quality of care with training its staff, and dedication in its mission to those who are in need. The mission at Bowes remains true to the core philosophy of health care as a service. The mission reads that Bowes is a first and foremost a team. As a team the Bowes showed an unmatched resilience in working as an elite team that did not bow down to the deadly virus, and beat it regardless of any and all adversities it faced. This victory was in line with Bowes’s decades of work in innovating, and monitoring patient care. Even during the pandemic, the Bowes team improved upon the existing patient care programs, and plans to launch new ones in 2022. There is a lesson in Bowes’s story to all stakeholders in the healthcare industry today. Collura notes, “We are trusted to care for those who are most vulnerable. If you care just about money in this industry, one will fail miserably at everything one does.” According to Micheal, this industry needs to work towards bringing back quality of life, compassion, dignity, and independence – things which are far priceless in nature.
A Promising Road Ahead
In its long and eventful journey, Bowes has sought collaboration and partnerships with various other healthcare providers. During the pandemic, the long trust Bowes management held with its partners came through during the worst hours of the pandemic. Its collaboration resulted in quality care for all patients regardless of the hour of the day, or the overwhelming number of patients admitted at Bowes. Collura, despite the tremendous service offered by Bowes continued to keep a close eye on developments to improve quality of care, and inspire his team with the healthcare mission at the core of its business. Collura advises people new to the healthcare business to do the same. He notes, “We have continued to grow throughout our history, and it is because we seek genuine care, and excellence in expertise at all times.” He notes that despite opposition to stop the agency to continue their good work, the agency continues to reach greater heights in its profession, thanks to the patient’s unparalleled trust, and respect for its achievements. He ends on a note of compassion, echoed through the history of mankind, but one that never gets old - “If you want to do good, then simply act for the benefit of others and not yourself.”Bowes continues to take new partners, and collaborators on board along with highly skilled new team members. Its journey is likely to meet many more adversities in the future, only to challenge the Bowes team to scale its success to new heights.
